ALL UK & IRELAND DELIVERIES:
Deliveries charged at the below costs:
Standard Delivery (1-3 business days): £3.99
Next Working Day: £8.99
Belfast/Scottish Highlands/Islands: £18.99
Please note, orders for Next Working Day and Saturday deliveries must be completed by 12pm on the previous day.
Unfortunately we do not ship to areas outside of the UK or Ireland.
If you/chosen recipient, is not at home to accept delivery, our couriers will try deliver twice, may try and leave the order with your neighbour/s (a card will be left to acknowledge this) or ask you to collect from the courier depot (again a card will be left to acknowledge this).
Please note that large orders are shipped in multiple boxes, so please be aware of how many boxes you are signing for before accepting the delivery.
HELP US HELP YOU:
Please supply the recipient’s telephone number for deliveries for use in case the recipient or associate is not in to sign for the goods, or in the case of remote and hard to find addresses.
On the very rare occasions a breakage occurs or goods are faulty, we will happily offer a replacement or a credit on the return of the items in question. We must be notified of such within 3 working days and the goods returned within a further 7 days. We may require further information from you regarding where the goods may be collected from, if different from the original delivery address, and they may be picked up from a particular, agreed place. For example, you may leave the goods in a porch or with a neighbour for collection. Claims and details for these are required by post or email.
NEED MORE HELP?
Should you require further information regarding our delivery options, please contact us on +44 (0) 20 7328 4440 during normal UK office working hours of 9.00am to 5.00pm, Monday to Friday. Alternatively, email us at email@example.com with your query or concern and we will respond as soon as possible. We suggest you leave your telephone number for further expediency of any request.